At Fuzhou Xinlong Automotive Maintenance Service Co., Ltd., we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a Refund and Returns Policy under the following terms:
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in original condition, and include all tags and packaging.
- Returns must be requested within 30 days of the delivery date. After this period, we cannot accept returns or issue refunds.
- Defective or damaged items can be returned or exchanged at no additional cost. If the product is defective or damaged, we will offer a full refund or send a replacement.
2. How to Initiate a Return or Exchange
To initiate a return or exchange:
- Contact our customer service team at [Insert Email Address] within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our team will provide you with a return authorization and instructions on how to send the product back to us.
3. Return Shipping
- Return Shipping Fees: Customers are responsible for the return shipping costs unless the item is defective or we made an error in the shipment. We recommend using a tracked shipping service to return items.
- Non-refundable Shipping Charges: Please note that the original shipping charges are non-refundable unless the return is due to a defect or mistake made by us.
4. Refund Process
- Once we receive the returned item, we will inspect the product to ensure it meets the return conditions.
- If the return is approved, we will issue a refund to your original payment method within 7-10 business days.
- Refunds will include the price of the product, minus any shipping charges (unless defective or our fault).
5. Non-returnable Items
The following items are non-returnable and non-refundable:
- Items that have been worn, used, or washed.
- Custom-made or personalized items.
- Sale items or clearance items (unless defective or damaged).
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same procedure as for returns. Once we receive the returned item, we will process your exchange based on availability. If there is a price difference between the exchanged items, we may charge you the difference or refund it, depending on the case.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [Insert Email Address] with photos of the damage or defect. We will arrange for:
- A full refund.
- A replacement item, if available.
We will also cover the return shipping fees for damaged or defective items.
If you have any questions about our Refund and Returns Policy, or if you would like assistance with a return, exchange, or refund, please contact us:
Address: Room 02, 1st Floor, Building 2, Jiyuan A Group, No. 15 Binzhou Road, Jinshan Street, Cangshan District, Fuzhou City, Fujian Province (formerly known as Jinyuan Juyuan Phase I Jiyuan A Group)
